A: Firstly, check your instruction manual under the troubleshooting section to see if the issue is a common problem which can be rectified easily. If you have misplaced your instruction manual, we have our instruction manuals on our website which can be found at www.aquaone.com.au/instruction-manual

If the issue cannot be resolved through the troubleshooting section, please speak to your original store of purchase for all aftercare enquiries.

A: Firstly, review your manual particularly the troubleshooting section. If a leak is still suspected, we recommend the following:

• To check the tank is leaking and not a build-up of condensation, remove your fish from the aquarium safely and place into a spare tank or plastic storage container. Depending on your filter you may be able to attach your filter to the spare fish tank or container.
• Empty your fish tank completely
• Place the empty tank on a piece of cardboard or newspaper
• Over a few days fill your aquarium tank with water ¼ at a time to monitor for leaks.

If you are certain it is leaking, and it is still within the warranty period return it to the original store of purchase with your proof of purchase for the friendly staff to assess and assist you further.

A: You can register your product by going to www.aquaone.com.au/product-registration

By registering your product, you verify ownership of your Aqua One product, and register your guarantee. The standard guarantee period commences from the date of purchase.

The benefits given to the purchaser by the manufacturers guarantee are in addition to all other rights and remedies which the purchaser has in respect of the equipment under the legislation of the appropriate country of purchase.

A: Please ensure you read the terms of warranty carefully.

As per your manufacturers' warranty, all claims for repair or replacement must be made at the original store of purchase with your proof of purchase. A replacement will only be issued if the product is unable to be repaired.

A: As per your manufacturers' warranty, the original and dated proof of purchase (receipt) must be supplied with all goods claim.

A: Your retailer can help and guide you through the instructions. If they are unable to assist you, you can contact our customer care team via our enquiry form